While ride-hailing platforms started to appear already in 2015 in Jordan, it took nearly three years for the sector to be regulated. In the beginning, around 13,000 workers and seven ride-hailing platforms received licenses to operated in Jordan.
Currently, in 2025, this number stands at 11,045 workers distributed over four licensed platforms. However, unlicensed platforms still operate in Jordan, with an estimated 40,000 to 50,000 workers. In this report, we particularly looked at the regulatory pressure workers experience in the ride-hailing economy and how this subsequently affects their working conditions. Addressing the various risks workers are exposed to, this report aims to encourage more equitable practices and working conditions for platform workers. The study evaluates the platforms against five principles of Fairwork. These are fair pay, fair conditions, fair contracts, fair management, and fair representation, with two points awarded under each principle. A thorough desk review and interviews with platform workers and managers were used as evidence in the scoring process. The scores were then validated by peer researchers of the international Fairwork network. Nearly no points were awarded to the platforms we evaluated this year. None of the platforms were able to demonstrate a guaranteed minimum wage for their workers, mainly due to the high work-associated costs. We could not find evidence that workers are protected against occupational safety risks; instead we found evidence that they have to bear work-related risks themselves, as defined by their contracts. We found no evidence that communication and appeal processes are standardised, and platforms fall short in recognising workers’ collective voice. The only points awarded were for two platforms, Petra Ride and Jeeny (both more localised platforms), for threshold 3.1. We found evidence that they adhere to local legal frameworks (principle 3.1), allowing workers to seek legal redress in Jordan and providing them with clear and transparent contracts.
To read the full article:Â click here
Disclaimer: Except for articles published on Blog Tadamon and the content of the resource pages, all materials on this website, including their respective photographs, are indexed from their original sources. All rights remain with the respective copyright holders.